Refund policy

No right of withdrawal

In accordance with article L221-28 of the Consumer Code, the products sold on the R92 site being dietary supplements, no right of withdrawal can be exercised after the order has been validated.

For reasons of hygiene, health safety, and consumer protection, no returns or refunds are accepted once the order is confirmed and shipped.

All sales are considered final.

We invite our customers to carefully check the contents of their order before proceeding to payment.

Exceptions – Damaged products or order errors

Despite the care taken in preparing and shipping orders, incidents may exceptionally occur.

A refund or a return may be considered only in the following cases:

  • Product damaged during transport

  • Order preparation error

  • Missing product

In these situations, the customer must:

  • Contact us within 48 hours after receiving the order

  • Provide clear photos of the package and/or the product in question

  • Indicate the order number

Any request made beyond this 48-hour period unfortunately cannot be taken into account.

Claim procedure

For any eligible claim, the customer is invited to contact us via the Contact page of the site.

After analyzing the request, and if it is deemed valid, an appropriate solution will be proposed, which may include:

  • The return of the product in question

  • Or a partial or full refund, depending on the situation

No return should be made without prior validation from us.

Products not eligible for return

The following situations do not entitle to any refund or exchange:

  • Opened or consumed products

  • Change of mind after order validation

  • Dissatisfaction related to perceived results (results may vary depending on profiles and regularity of intake)

  • Non-compliance with product usage conditions

Additional information

The dietary supplements offered on the R92 site do not replace a varied and balanced diet or a healthy lifestyle.
Effects may vary from one person to another.